Return, Replacement & Refund Policy
Effective Date: October 2026 • Transparent White-Glove Hardware Replacement Guidelines
1. Dead-On-Arrival (DOA) & Transit Damage Protection
In the rare event that an electronic specimen arrives physically damaged or fails to boot upon receipt, clients must report the issue within 48 hours of delivery. Please preserve all outer cartons, security tamper seals, and accessories. Upon verification, VoltPulse issues an expedited express replacement or immediate full reimbursement.
2. 7-Day Technical Defect Replacement Window
Hardware exhibiting verifiable manufacturer hardware defects within 7 days of delivery is eligible for door-step inspection and swap with a brand-new factory-sealed unit. Beyond 7 days, coverage transfers seamlessly to the official brand manufacturer warranty service centers.
3. Refund Processing Timeline
Approved refunds are credited directly to the originating payment method within 3 to 5 business days:
- UPI & BharatQR: Reversed within 24–48 hours directly to the connected bank VPA.
- Credit / Debit Cards: 3–5 working days subject to banking network settlement cycles.
- Direct Bank Transfers: Processed via NEFT/IMPS within 2 business days upon bank verification.